Record RSS Ltd Quality Management System

1.0 Scope of the Management System – Our Company

Record RSS was created in January 2007 by the merger of two well established and well respected companies, Record Playgrounds (established in 1968) and Recreational Supply Services Ltd (established 1987) to create the third largest playground company in the UK.

Record RSS based in Selby in Yorkshire had a proven reputation for manufacturing high quality and extremely durable equipment whilst RSS, based in Wraysbury near Staines, was well known for its innovative products and high quality service based around its long experience in installation, inspection and maintenance.

In addition to improved national coverage, bringing the two companies together provides significant commercial benefits, with improved manufacturing and product development capability and a national sales and after sales service providing broader exposure and a more professional and personal service to all its customers.

Record RSS produce a full range of play equipment including NRG and ECO Trailblazers, Synergy, RidgeRider, Exigo, Typhoon, Swings, Springers, Roundabouts, Aerial Runways, Net Mountains and Playground Furniture which we provide on a design and build or supply only basis. We also specialise in maintenance and repair, and can tailor a maintenance programme to a customer’s needs.

We provide a free design service offering customers a complete turnkey package for the supply and installation of equipment, safer surfacing, landscaping and fencing.

The operation of Record RSS is based on a vast fund of technical experience in play equipment design, manufacture, installation, maintenance and repair.

The Management System at Record RSS is based upon the specification of ISO9001: 2000, applicable Statutory and Regulatory requirements.

• Formal processes, procedures and work instructions as identified.

• Assigned responsibilities

• Reference documentation e.g. Company data, published standards BS EN1176

• Parts 1 – 7, BS EN1177, BS7188.
  

• Membership of the Association of Play Industries (API) and adhering to the rules of membership.

• No exclusions from ISO 9001:2000 are applicable to this management system.

• Application of the 6 mandatory ISO9001:2000 procedures:
  4.2.3 Control of Documents
  4.2.4 Control of Records
  8.2.2 Internal Audits
  8.3 Control of Non-Conforming Product
  8.5.2 Corrective Action
  8.5.3 Preventive Action

• The ultimate aim of the management system is Continuous Improvement leading to Customer Satisfaction.

• The company operates and maintains a Health and Safety system in accordance with the requirements of the Health and Safety At Work Act.

• An environmental system accreditation to ISO14001 will be set up as part of the Management System.

2.0 Our Quality Policy

Record RSS’s senior management is committed to an effective and efficient quality management system meeting the requirements of BS EN ISO 9001: 2000. This policy is communicated to all members of staff and other relevant parties, using this policy document, training, regular feedback, meetings etc.

Management Responsibility

Leadership and motivation of all staff by senior management (Managing and Operation Directors), results in a team committed to achieving quality improvement throughout the business, to the benefit of our customers.

Customer Focus

Customer satisfaction is one of the major aims of our company. To this end, the requirements of our customers will be assessed and used as input to the quality system.

The following areas will be targeted for improvement:

• To supply playground services which are mutually acceptable to our Customers and the Company.

• To supply products and accessories that are totally fit for their intended purpose, and to customer requirements.

• To ensure that playgrounds are designed and manufactured in the most economical manner, and to the relevant safety standards.

• The level of customer complaints.

Management Review

At regular planned intervals, top management will perform a review of the system to ensure suitability, adequacy and effectiveness.

Resource Management

Senior Management is committed to the provision of competent personnel.

Provide adequate training to ensure all work affecting product quality is to the highest standard.

Provide the necessary resources and environment to maintain the quality system and to continually improve its effectiveness.

Encourage all employees to participate in the preparation, implementation, and evaluation of improvement activities.